Visit www.cleopatrasecret.eu . Click on “My Account” Click here then on the link “Forgot your password?” Next enter the email address you used to register, and we will send your password to it. If you do not receive the message, check your spam folder or contact our Customer Service.

Make sure that you have entered the right password by copypasting it from the message that you have received. If you have requested a new password several times, only the latest one issued will be accepted. If the password still does not work, please Contact Us Click here.

The wish list lets you save your favorite products on your account, without purchasing them. You can then share this list by e-mail with whoever you wish.

Click on the heartabove the product. If you are already logged in, the product is added to your love list. If you are not logged in, a pop-up appears inviting you to log in in order to save your product in the wish list.

To have your account deleted, we invite you to make a request with our Customer Service Click here, indicating the reason for your decision. Your feedback helps us to improve our services and customer loyalty program.
Note: If your e-mail address is no longer valid or if you have moved, there is no need to delete your account. You may simply modify that information under the “My account”.

Please message us Click here. We’ll be happy to help you fix any problem over the phone +49-30-27 98 83 02 during 10 am – 8 pm.