If a product is temporarily sold-out, please be assured that we are doing everything to restock it. Optional you may purchase these via a Pure Line-approved stockist Click here, or sign up for a back in stock-notification .

You may order without creating an account with Pure Line quick and secure guest checkout. A window will then pop up requesting details for billing.
When you buy an item as a guest, we’ll send you a guest order confirmation email, with the subject line “Guest Order”. This email has all of your order details, and you can use it to track your order, or to start a return if you need to
send your item back. If you can’t find the email in your inbox, select the button below and we’ll send you out another.

We will send you an initial confirmation message when your order and payment have been confirmed. You will be able to view the order summary in your account when your order has been processed. Should you not receive an email, it is possible that your order has not been processed yet. To verify this, you may contact Customer Care Click here

We deliver worldwide! For more information, any specific enquire or availability you may contact our Customer Service Click here

To guarantee the fastest and safest possible delivery we do not allow cancellations or modifications of orders 24 hours after it has been finalized. Please contact Customer Care via phone as soon as possible if there has been a mistake made on your order.
During any promotional period we will not be able to make modifications. However, you may return your full or partial order after receiving the parcel. See the section on our Refunds & Returns Click here for more details.

That’s great. To place a larger order, please contact Customer Care Click here , so we can help you complete your order.

We will try our very best to process orders as quickly as possible, but during holiday seasons there will likely be some delays, as traffic is at an all time high and the postal service is also experiencing heightened traffic.If there are any excessive delays you should know about, we will be sure to communicate these to you via email, social media posts and onsite updates.